We offer a variety of comprehensive services. For more information, click on the arrows below under each service.

1 Day Training

This is a 6 hour primer designed to introduce you to Motivational Interviewing (MI) and help you understand the Stages of Change model itself, and their relevance to your organization and your clients.

Introduction to MI

This intensive workshop will provide participants with a comprehensive introduction to the theory, style, principles, and skills of motivational interviewing and is recommended for all front line staff.

Intermediate: Beyond the Basics

This 2 or 3 day intermediate workshop is highly experiential and designed for individuals who have taken the Introduction to MI workshop, and using MI in their practice.

Advanced MI

The workshop focuses on how to build motivation through increasing change talk and enhancing a sense of collaboration. It teaches ways to avoid the self-reinforcing loop of “push-push back” which finds the advantage to “protecting the negative.”

Motivational Interviewing in Groups

The objective of this training is to train facilitators to deliver MI in groups (versus 1:1). This workshop offers facilitators the opportunity to learn how to deliver curriculum developed by Empowering Change for clients who assess as being in the contemplative or preparation stage of change.

Intro to MI Online

This interactive, online course has been designed for practitioners who work with or desire to work with clients.

Advanced MI Online

This interactive, online course is based on the book, Motivational Interviewing: Helping People Change (3rd Ed., 2012). This course is recommended for front line workers, who wish to enhance or deepen their Motivational Interviewing (MI) skills.

MITI 4.2 Coding

Motivational Interviewing Treatment Integrity (MITI) coding services: The best way to improve your MI practice is with regular feedback based on recordings of MI conversations.

Professional Development Course

More so than ever, we need to be excellent communicators and visionaries while establishing and implementing clear goals, strategies at the same time.
We offer wide array of both training programs and professional learning services.


Many of our clients are looking to adopt the concepts of continuous improvement as part of their daily culture. Roxanne and her team consistently demonstrate a high level of skill and draw from their collective experience and education to support organizations of any size and culture meet the demands of the 21st century.


Roxanne has been invited to present at numerous conferences. Topics have included:

Motivational Interviewing, 21st Century Organizations – How do Meet the Skills Gap, Leadership, along with several other topics.

Superviser Online Training

This training is designed for leadership who are interested in learning how to implement Motivational Interviewing into their organization. There are 3 modules included in this online training, with an addition of one short bonus module. Each module takes roughly one hour to complete; the final (bonus module) is 15 minutes in length.

Introduction to MI Online French

La documentation contenue dans cette formation est fondée sur le livre « Motivational Interviewing: Helping People Change » (3e éd., 2013), et comporte une introduction aux stades du changement (Prochaska et DiClemente, 1986).

Advanced MI online French Coming Fall of 2018

Coming soon!

Our Focus

Empowering Change (ECI)  are demonstrated worldwide leaders in MI research, training and the implementation of Motivational Interviewing in the employment sector.

We have a multifaceted team of consultants who are highly experienced and specialize in industry sectors that they serve. Regardless of the sector you are in our team provides customized Motivational Interviewing (MI) training, coaching, and coding in English or French for any size organization.

We are highly skilled in the implementation of MI for organizations, providing change management consulting to guide your organization through the sometimes complex process of MI implementation.

Our MI Implementation Experience

ECI has guided the Province of New Brunswick (NB) Social Development (Income Assistance) in the implementation of MI. This includes implementation design, change management consultation and workshops, webinars, consultation on the development of structures, processes, committee’s, mentor’s, support teams, and creation of documents.

We also provided the MI training, and coaching province wide to all income assistance case manager’s, supervisors, and manager’s for the Province NB. Training for this province was done through a staged and methodical approach to ensure maximum learning and support of MI. Online learning in English and French.

We are currently working with two other Provinces in Canada in the implementation of MI.

Training Delivery

Our training is available face to face to face, or online, across Canada and internationally.

A common Motivational interviewing package recommendation would be the following:

Introduction to MI: 2 or 3 days
Intermediate MI: 2 or 3 days
Phone Coaching: 6 hours
Advanced MI: 2 or 3 day options
Note:  All our training packages include customized case studies with specific workplace examples throughout all levels of training.

Empowering Change Services

Motivational Interviewing. Training is offered: face to face or real time webinars or online training offered in both English and French.
Case Management training.
Ethics training for Career Practitioners.
Change Management:  Prepare your workplace to be a 21st century organization.
Motivational Interview sessions with your clients.
Motivational Interviewing Coding using the MITI 4.2.

Frequently Asked Questions

Tell me more about your motivational interviewing phone coaching series

We provide customized MI group coaching where you will meet in groups of five for an interactive two-hour sessions. These group sessions are designed to enhance MI skills which include a blend of experiential exercises and feedback. The coaching series is done by phone or through Go To Meeting.  All effort will be given to coordinate the schedule of participants. You will be asked to provide your preference of meeting weekly or bi-weekly a schedule will be created at the beginning of the coaching series.

Tell me more about creating sustainability

While every organization is different, likewise the “how” to create MI sustainability is as well. To give you a snapshot we provide ongoing monthly support for 6-12 months following your Advanced training.

The process begins by building an infrastructure to support continued learning, we do this through the development of mentors or coaches. Learning to coordinate and lead coaching sessions and provide feedback in an MI adherent way provides continued practice for coaches with the focus on building MI skills within the organization. Please feel free to contact us to learn more about implementing MI.

Tell me more about how we can refer client’s to you

Empowering Change will provide assessments and use Motivational Interviewing with clients referred by organizations. A summary of the sessions will be provided to the referring agency; the client will be referred back to the agency once the client has moved into the preparation stage.

Tell me more about leadership training

The business world is a place of constant change. Organizational transitions effect people. Without a clear understanding of what transition does to employees and what employees in transition can in turn, do to an organization, the job of managing workplace change can be difficult; managed poorly, the result can be disastrous to the morale and stability of the staff. In this one day training look at how organizational transitions effect people. We will discuss strategies to bring staff through transition and minimize disruption caused by workplace change.

We will also look at the most effective Leadership models to help us to understand what makes leaders act the way they do. The ideal is not to lock yourself in to a type of model, but to realize that every situation calls for a different approach or behavior to be taken. We also focus on how to build capacity, how to self manage teams and identify any potential issues that could either hinder implementation effort.

Tell me more about case management training

Build the skill capacity of your case worker and case management staff through this 1 or 2 day training. Case managers assume a critical role in human services, acting as a link between clients and services that best meet individual needs.

Advocacy is a key area of this practice and it is essential that case managers develop effective skills in accessing programs and services for marginalized persons using client-directed approaches.

Goals for participants: To recognize core case management concepts and procedures. This training is geared to case managers and staff who are not currently case managers, but perform case management functions or new to case management staff who have not had formal training. The training is also intended to assist front line staff in human service agencies to form collaborative relationships with clients.

Do you customize your training?

Custom training packages is what separates us from other trainer’s all our services are customized to fit any organizations.

Optional online training done through a webinar format (this training is live with the trainer) is also available.

What Kind of Motivational Interview Training is Best?

Bill Miller and his colleagues at the University of New Mexico recently compared several Motivational Interviewing training workshop formats. According to their report in the Journal of Consulting and Clinical Psychology, they found that:

Substance abuse treatment professionals who simply read a treatment manual and viewed training videos did not, on average, improve their MI proficiency.
Ultimately, reading about MI, and watching examples, is probably not enough.  As with any skill, the best way to learn is through guided practice.  Furthermore, follow-up training (focused on implementing MI in the real world) can help you maintain new skills, maximize the benefit of your training investment, and (perhaps most importantly) can make a difference in how your clients respond to your services.
Substance abuse treatment professionals who attended a 2-day introductory skill-building workshop achieved significant improvements in MI proficiency, assessed immediately following the workshop.
Graduates of the 2-day workshop who received ongoing feedback and/or coaching regarding their real-world use of MI maintained their MI skills better over time than those who did not receive any follow-up training.
The clients of those who received the full training package (workshop, feedback, and coaching) showed the most significant changes in how they responded in counselling sessions: an increase in “change talk” and a decrease in resistance.